Privacy Policy

1. Introduction

Total Precision Surveying (“TPS”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website (tpsurveying.com), browse our equipment catalog, submit quote requests, or contact our team.

We operate in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy standards in Ontario.

2. Information We Collect

We only collect personal information that is necessary to fulfill your requests, provide equipment quotes, coordinate servicing and repairs, or communicate with you. The types of information collected through this website include:

• Contact & Inquiry Information: When you submit a form on our Contact page, we collect your first and last name, email address, phone number, inquiry type (e.g., equipment sales, calibration estimate, rental, technical support), and the contents of your message.
• Equipment Quote Requests: When you build an equipment quote through our catalog, we collect your name, email, phone number, project notes, and the specific equipment items/SKUs you have selected.
• Technical & Log Data: When you access our website, standard web server logs automatically record technical data such as your Internet Protocol (IP) address, browser type and version, referring URL, pages viewed, and timestamps. This data is used solely for system administration, performance monitoring, and security protection.

3. What We Do NOT Collect

To ensure full transparency regarding your privacy:

• No Direct Online Payment Information: We do not collect credit card or banking details directly on this public website. Equipment purchases, repairs, and rentals are invoiced or finalized directly between our office staff and clients.
• No Public User Accounts: We do not maintain public customer accounts on this website. Our Employee Portal is a restricted system for authorized TPS personnel only.
• No Third-Party Advertising Pixels: We do not deploy invasive third-party ad retargeting pixels, social media tracking beacons, or cross-site advertising networks.

4. How We Use Your Information

We use the personal information collected on this website strictly for legitimate business purposes, including:

• Responding to your technical questions, service inquiries, and repair requests.
• Preparing accurate equipment quotes, equipment availability checks, and pricing estimates.
• Delivering customer support and following up on existing orders or calibrations.
• Maintaining the security, performance, and operational integrity of our website.

5. How We Share & Process Your Information

We do not sell, rent, trade, or monetize your personal information to any third parties.

We only share information under the following limited circumstances:

• Internal Business Systems: Form submissions and quote requests are securely routed to our internal management system (TPS Nexus) so our team can review, assign, and fulfill your request.
• Service Providers: We use reputable infrastructure providers (such as hosting and network delivery services) who process technical traffic under strict confidentiality and security commitments.
• Legal Obligations: We may disclose information if required to do so by applicable law, regulation, search warrant, subpoena, or court order.

6. Cookies & Local Storage

Our website uses only essential functional storage (such as temporary browser state to hold items in your quote cart while you browse the catalog). We do not use third-party tracking cookies or behavioral tracking tools. You can set your browser to refuse all cookies, though certain interactive features (like maintaining items in the quote cart) may require session storage to function properly.

7. Data Retention & Security

We implement reasonable physical, organizational, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Information submitted through contact and quote forms is transmitted using standard Transport Layer Security (TLS/HTTPS) encryption. We retain inquiry information only as long as necessary to fulfill the operational business purposes for which it was gathered or as required by law.

8. Your Rights & Access

Under applicable Canadian privacy law, you have the right to request access to the personal information we hold about you, request corrections if the information is inaccurate or incomplete, or request that your contact details be removed from our active communication records.

To submit a request or inquire about our privacy practices, please contact our privacy officer using the details below.

9. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, please reach out to: